Privacy Policy

1. Company Information

2. Data Collected

We collect the following types of data when you interact with our website:

2.1. Data Provided by You

• Name
• Email address
• Message or information provided through contact forms
• Phone number (when voluntarily provided)

2.2. Automatically Collected Data

• IP address
• Browser type and device
• Pages visited and browsing time
• Visit origin (referral source)
• Cookie and similar technology data

We use Google Analytics and Google Tag Manager for traffic and user behavior analysis.

3. Purpose of Data Processing

We use your personal data for the following purposes:

• Respond to your contact requests and provide support
• Communicate about our services and products
• Analyze website performance and improve user experience
• Comply with legal and regulatory obligations
• Prevent fraud and ensure security
• Facilitate WhatsApp API integration when requested

4. Legal Basis for Processing

We process your personal data based on:

• Consent: when you voluntarily provide your information through forms
• Legitimate interest: for traffic analysis and service improvement
• Legal obligation: when required by law

5. Data Storage and Retention

Data collected through contact forms is used exclusively for communication with you and is not stored in a database. Information is sent directly via email to our team and handled according to applicable security practices.

Analytics data collected through Google Analytics is stored according to Google's policies and may be retained for up to 26 months.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties, except:

• With service providers who assist us (Google Analytics), under confidentiality obligations
• When required by law or court order
• To protect the rights, property, or safety of Estare Apps or third parties

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device.

Types of cookies used:

• Essential cookies: necessary for basic website functionality
• Analytics cookies: Google Analytics to understand user behavior
• Preference cookies: to remember your language settings

You can control and disable cookies through your browser settings.

8. Your Rights (LGPD and GDPR)

You have the following rights regarding your personal data:

• Access: request a copy of data we hold about you
• Rectification: correct incorrect or incomplete data
• Erasure: request deletion of your personal data
• Portability: receive your data in a structured format
• Consent withdrawal: withdraw your consent at any time
• Objection: object to the processing of your data
• Review: request review of automated decisions

To exercise your rights, contact us at: support@estareapps.com

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Data encryption in transit (HTTPS/SSL)
• Restricted access control
• Regular security monitoring
• Staff training on data protection

10. International Data Transfers

Some data may be processed by service providers located outside Brazil (such as Google Analytics). In such cases, we ensure appropriate safeguards exist in accordance with LGPD and GDPR, including standard contractual clauses and adequacy certifications.

11. WhatsApp API Integration

We offer services that facilitate integration with Meta's WhatsApp Business API. When you use these services:

• We facilitate connecting your number with the WhatsApp API with co-existence
• We do not have access to or store messages exchanged through WhatsApp
• Meta (WhatsApp) has its own privacy policy governing API use
• You are responsible for proper handling of your end users' data

For more information about Meta's policy, visit: https://www.whatsapp.com/legal/business-policy

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not intentionally collect data from minors. If we identify that we have inadvertently collected data from a minor, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the website or by email. The date of the last update is indicated at the beginning of this document.

14. Contact and Data Protection Officer

For questions about this Privacy Policy, exercise of rights, or complaints about data processing, contact us:

15. Data Protection Authority

If you are not satisfied with how we handle your data, you have the right to file a complaint with the competent data protection authority:

• Brazil: National Data Protection Authority (ANPD) - https://www.gov.br/anpd
• European Union: your country's data protection supervisory authority